Refund policy

6. RETURNS

 

6.1       Returns of products /goods purchased is governed by the provision of the Consumer Protection Act, 2008.

This Returns Policy regulates the conditions and circumstances in which goods will be accepted for return and refund.

You are not entitled to any refund, repair, or replacement save to the extent that it is expressly provided for under this Return Policy.

To complete your return, we require a receipt or proof of purchase.

 

6.2 REFUNDS PROCEDURE FOR NON-DEFECTIVE PRODUCTS (if applicable):

If you are unsatisfied with your purchase after receiving the product and did not inspect product/goods before purchasing same, you are entitled to inspect the goods on delivery, and should the goods/product not meet your expectations you may refuse delivery or request a refund within a reasonable time from delivery of the goods. Non-Defective products that are returned will need to be in its original intact, undamaged packaging without being opened at all. Products needs to be returned at your own expense to our registered physical address. Before any goods are returned, please email admin@hairfillery.co.za. A refund will only be processed once the goods are returned and inspected and found to be in good order.

 

The products must have been purchased directly from HAIRFILLERY’S online store. We cannot accept returns of products purchased from other retail outlets. Please return those to the store where purchased.

 

6.3 DEFECTIVE PRODUCTS

Subject to Section 56 of the Consumer Protection Act 68 of 2008, (“the CPA”), if you have received a product HAIRFILLERY and found that the container (either plastic or glass), is defective or leaking, or if the pump or nozzle mechanism is defective, please submit your request within 10 (ten) days of purchase.

In order for a Product to be deemed defective, you will need to state the proper reason for the return and include an explanation of the alleged defect, together with photos thereof. On receipt of your request and approval thereof we will gladly collect the product at our own expense and provide you with a refund or replacement.

The products must have been purchased directly from HAIRFILLERY’S online store. We cannot accept returns of products purchased from other retail outlets. Please return those to the store where purchased.

6.4 REFUNDS OR REPLACEMENT PROCEDURE FOR DEFECTIVE PRODUCTS (if applicable:

On receipt of your request, we will notify you of the approval or rejection of you refund or replacement. Should your request be approved, then your refund or replacement will be processed, on receipt of the original product.

 

6.5 INCORRECT DELIVERIES

In cases where the return is as a result of the incorrect product being delivered on the part of HAIRFILLERY, this must be reported within 24 (twenty-four) hours after delivery.

 

6.6 ADVERSE REACTIONS

HAIRFILLERY is committed to our consumers and want to know if anybody experiences an adverse reaction from using any of our products.

All products are free from any known or common allergens. To ensure that you don’t use the product that contains ingredients you are allergic or sensitive to, make sure to read the ingredient list on the product packaging before purchasing or use.