Shipping policy

4. ORDERS, PAYMENT, DELIVERY, AND ACCURACY OF BILLING AND ACCOUNT INFORMATION

Orders may only be placed once you have registered on the Site and established a complete profile through which to place your orders.

If you make payment via bank card when placing your order, upon receiving your order, your card will be debited when the relevant authorisations are confirmed. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched, the monies paid as a deposit shall be used as consideration for the value of goods you purchased.

Where payment is made by credit card, HAIRFILLERY may require additional information in order to authorise and/or verify the validity of payment. In such cases we are entitled to withhold delivery until such time as the additional information is received and authorisation is obtained for the amounts due on the products/goods purchased. Should HAIRFILLERY not receive authorisation, your order for the goods will be canceled.

You warrant that you are fully authorised to use the credit card supplied for purposes of paying for the goods. You also warrant that your credit card has sufficient funds available to cover all the costs incurred because of the services used on the Site. If you pay via direct bank deposit or electronic funds transfer (“EFT”), payment must be made within 24 hours of placing your order on the Site. If proof of payment is not received, HAIRFILLERY will cancel your order.

If HAIRFILLERY  accepts your order (and payment has been made via bank card or EFT), we will provide you with a dispatch notice and deliver the goods to you as soon as reasonably possible, but no later than within 10 calendar days of receipt of your payment (“Delivery Period”), subject to your choice of delivery and the province in which your delivery will take place.

HAIRFILLERY will notify you if we are unable to deliver the goods during the Delivery Period. You may then, within 5 calendar days of receiving such notification, elect whether or not to cancel your order for the goods. If you elect to cancel your order, we will reimburse you for the purchase price of the goods ordered.

HAIRFILLERY’S obligation to you is fulfilled when we deliver the goods to the physical address nominated by you for delivery of the goods.

HAIRFILLERY IS NOT RESPONSIBLE FOR ANY LOSS OR UNAUTHORISED USE OF THE GOODS AFTER THE GOODS HAVE BEEN DELIVERED TO THE PHYSICAL ADDRESS NOMINATED BY YOU.